The Bias Brief

Insight is 20/20

Four yellow circles of different sizes with a black arrow inside the largest circle pointing downward and to the left.

The Bias Adjuster Blog

Keep up to date with insights, research and practical strategies for improving decision quality, reducing risk and strengthening organizational performance.

Guest User Guest User

When Shopping Is No Longer a Pleasure: How One Manager's Decisions Can Put Publix's Southern Hospitality at Risk

For more than 15 years, my local Publix has felt like home. Ms. Susanne has watched my daughter grow from a baby into a teenager, and they even share a birthday. Then one morning, a manager decided I might be someone to watch out for, over gift cards I had already paid for. Here's what that moment reveals about how one leader's bias can put a brand's southern hospitality at risk, and what companies can do about it.

Read More
Guest User Guest User

Who Academia Recognizes, in Life and in Death: Remembering Dr. Eugene Emory

When I told Emory's psychology department I wanted to study how children develop racial identities, I was told, "That is not something we do in THIS department." Years later, the Black professor who helped me feel I belonged there is missing from the department's public In Memoriam page. This is my tribute to Dr. Eugene Emory, the mentor who believed me, and a question for academia: what does an h-index fail to count?

If you need something shorter for a preview card or social snippet:

Dr. Eugene Emory helped me feel I belonged at Emory. Since his death, he has gone largely unrecognized by his department. This is my tribute, and a question for academia about whose impact it chooses to see.

Read More
Guest User Guest User

Challenging Bias in Beauty, the Workplace and Medicine: Remembering Kaleena Satchell (1983-2026)

I never had the chance to meet Kaleena, but I knew her spirit long before her funeral, through the sister she raised, the sister who raised her, and the life she lived out loud. From the beauty she taught her sisters to see in their own dark skin, to the interview she walked into and declared she'd already won, Kaleena fought bias everywhere she found it. She was only 43 when colon cancer took her, a full two years before medical guidelines even said to screen her. This is her story, and the three lessons she left behind...

Read More
Guest User Guest User

"Laughing Toward Understanding: What Comedy Taught Me About Bias"

"We laugh to stop from crying." My grandmother said it long before I became a social psychologist, but the idea has shaped how I think about one of the hardest topics I study: bias. Years ago, I took that question out of the lab and into a comedy theater, testing whether laughter could do more than entertain an audience, whether it could actually shift what they believed about race. The results surprised even me. Here's what I found, and the four rules that determine whether humor heals or harms.

Read More
Bentley Gibson Bentley Gibson

The "Strong Woman" Paradox: When Capability Becomes a Barrier to Support

When does admiring a woman’s strength become an excuse to stop supporting her? From corporate boardrooms to household chores, we often mistake capability for a lack of need. I explore the Strong Black Woman schema and why true partnership starts with one simple question: What do you need from me?

Read More

See where decision drift is costing you.

Book a discovery call to explore where better decisions could make the biggest organizational impact.

BOOK A CALL